A Co Armagh pensioner has been swindled out of close to £45,000.
The fraud – which happened in the Craigavon area – was reported to them on Friday past, January 11.
The victim – who was in her 70s – had tried to access her email on Monday of last week but was getting a message telling her she was typing in the wrong password.
Chief Superintendent Simon Walls said the following day, the victim contacted her telecoms provider in a bid to resolve the issue and, after a short time, she could access her email.
He went on: “Not long afterwards, however, the victim was phoned by a man claiming to represent the same telecoms and internet provider. He asked her to complete a number of things on the computer, claiming it was all part of checks he was conducting.
“Among the instructions the fraudster gave the woman was to log on to her banking app. It appears software – TeamViewer – was subsequently installed giving the fraudster remote access to the victim’s computer, her bank account and the ability to transfer close to £45,000 from her account.
“This is an absolutely despicable crime. The woman has lost her hard earned savings and this has left her extremely distressed.”
The officer said it was not the only report of fraud made to police last week.
On Friday, the PSNI received a further 11 reports of fraud, including reports of people being targeted by scammers claiming to represent HMRC.
“While the majority of people did not fall victim to scammers, there was one person who did,” explained Chief Supt Walls.
“A second woman was contacted on social media, via Facebook. She replied to a message which she believed was genuine and was from someone she knew informing her she’d won a competition.
“Replying, she was re-directed to a site which advised she would have to transfer £2,000 before she could get her winnings. As a result of the communication, she unknowingly passed her personal details to the scammer and lost £2,000.
“Sadly, this is just another example of how easy it is for scammers to fool people. This is why it is so important that people become scam aware. Families also need to keep an eye on their loved ones, especially older members of their family. Have the conversation; sit down and talk about these types of scams and what they need to do to protect themselves online, on the phone and post.
“While it’s reassuring some people are able to spot these scams, and they are picking up the phone to report them to us, other people are being still being caught out.
“I would continue to urge members of the public to always err on the side of caution with any text, call, email or letter asking for payment or personal details in order to release money, refund fees, pay lottery wins or supply a holiday, giveaway or service.
“If you are at all suspicious about a call you receive, hang up and phone the organisation the person is purporting to represent to check their authenticity. Ideally, make the call from another telephone so you can be sure the original caller has not remained on the line. Never be pressured into a transaction over the phone.
“Guarding your personal and banking details is essential. Never disclose them to any unauthorised person or allow anyone access to them via your computer.
“Telecoms providers will never call to tell you they have found a problem with your computer; they will never ask for payment details over email or live chat; and they will never call out of the blue and ask for remote access to your computer or other devices.
“Internet/Broadband providers will never call to tell you your router or IP address has been compromised or that your broadband has been hacked. They will also never call to threaten to disconnect your service if you don’t make a payment immediately.
“If you have received any calls asking for any of these details or are concerned by the intent of unsolicited calls, emails or letters then please report it to Action Fraud via their website www.actionfraud.police.uk<http://www.actionfraud.police.uk> or by phoning 0300 123 2040, or call police on the non-emergency number 101.
“And remember if you can spot a scam, you can stop a scam.”