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Complaints Policy

Making a complaint

We can look into complaints about items we have published which are in our control.

We adhere to the Standards Code adopted by Impress and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.
We can only deal with your complaint if you are:
  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information.
We are also regulated by Impress, but initial complaints must be made to us, using the following details:
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator Impress at this link or by contacting them directly using the following information:
T: 020 3325 4288

Corrections Policy

Armagh I believes in transparency and honesty. Therefore, Armagh I will correct mistakes promptly.

When an error is detected within an article, Armagh I will immediately work to find the correct information and clearly display the corrections wherever possible within the article. The corrections will include:

– The correct information.
– What was originally published that was incorrect.
– The date (and time, if available) when the change took place.
– The process to report errors from within articles is made easy to understand, by providing an email address and form to contact us at the beginning of each article.

If you want us to make a correction to a story, detail the issue in an email to our editorial team here.

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