The relocation of staff from the BT call centre in Portadown to Belfast has been postponed.
Staff had been due to relocate from the premises on Carrickblacker Road, which has been operational since 1959, in the coming weeks – a move widely rejected by workers earlier this year.
Its 999 services, directory enquiries, 195 Blind and Disabled and RUK Deaf and Speech Impaired departments are all set to be relocated to the company’s Riverside Tower in Belfast.
However, Armagh I understands the company have been forced to postpone its plans.
In a letter sent to affected employees, the BT Group have blamed software issues for the delay.
As and when the re-location does go ahead the Carrickbalcker Road building will be used for engineering and infrastructure.
Speaking back in March, a BT Group spokesperson said: “As part of efforts to have world class workspaces for colleagues and to give our customers the best service, we are bringing colleagues together in fewer, better and more modern offices.
“We are consulting with colleagues and unions on proposals to move desk based colleagues from our Portadown Telephone Exchange to the newly refurbished and state of the art building at Belfast’s Riverside Tower.
“Belfast is a strategic long-term location for BT Group and will allow our Portadown colleagues to benefit from the latest modern technology, the fastest connections and flexible workspaces.”
Armagh I has contacted the company for a response.
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