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New service centre to create 320 jobs in Co Armagh

A multi-million pound expansion plan will see 320 new jobs being created in Co Armagh, it has been confirmed today (Thursday).

Enterprise Minister Arlene Foster and Minister for Employment and Learning, Dr Stephen Farry have announced that Eishtec Ltd is setting up a customer service centre in Craigavon and the new jobs will be created over the next three years.

Eishtec, a Republic of Ireland based company, delivers customer service, technical support, retention and sales services and administration call analytics, primarily to the mobile telecoms sector.

It is a preferred supplier for EE, one of the UK’s most advanced digital communications companies.

Announcing the investment Arlene Foster said: “Eishtec is an award-winning company that has already established two high-performing service centres. It has chosen Craigavon for this new centre, against competition from locations in Scotland, Wales and the Republic of Ireland. Thanks to the hard work of Invest NI we have been able to secure this project for Northern Ireland, which is good news for the local economy.

“When the new jobs are in place, they will generate over £5.5million in salaries. There are a variety of roles, including management and team leader positions. They will offer excellent training and employment opportunities to a wide range of people, from those with experience in customer service to school leavers and the unemployed.”

Eishtec has grown substantially since it was set up in 2011 and now has a 1,100 strong agent team across its Wexford and Waterford sites. The Craigavon centre will be Eishtec’s first UK location and marks the next step in its growth.

Invest Northern Ireland has offered over £1.2million of assistance towards job creation and training support. Further training support is being provided by the Department for Employment and Learning, through its Assured Skills programme.

Employment and Learning Minister Dr Stephen Farry said: “The creation of a vibrant economy is at the heart of the Northern Ireland’s programme for government. I welcome that the support available from my Department through the Assured Skills programme has assisted in 320 new jobs being created in Craigavon by Eishtec. My Department will ensure that the organisation has the support necessary for training initiatives to develop the skills required for these new roles.

“Northern Ireland continues to show that it has the talent and skills available to support business needs and this is evident in Eishtec’s decision to locate in Craigavon creating these new jobs. I am committed to working with our inward investors and local companies to help them meet their skills needs and hence achieve their business objectives.”

Colm Tracey, Eishtec’s Operational Director, said: “The impetus to set up a third customer service centre was through increased demand from our core client, EE. However, our objective is to significantly expand our customer base and the Craigavon site will also service other clients and play a vital role as we diversify and grow our business.

“The support from Invest NI and DEL has been essential in enabling us to quickly begin recruiting and training staff. We have started our recruitment drive, with 60 jobs already in place, and are keen to ramp up our recruitment efforts immediately.

“The quality of our staff has been central to our success so far and we are confident that we can recruit high calibre staff for the Craigavon centre. With the right training and career progression we can create a positive environment for our new employees to develop and help us further strengthen our offering to clients.”

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